This service is provided by Sanofi-Aventis Healthcare Pty Ltd ACN 076 651 959, 12-24 Talavera Road, Macquarie Park NSW 2113 (we, us or our). This online service has been provided so we can set up your LIVVIT Account and provide you with our products and services. We may also collect additional information about you from or through our customer support team or our related entities or subcontractors (including Sequence Nutrition Limited (UK Registered Company No. 08950815)(“VITL”)) who will be collecting and using your personal information in connection with providing our products and services to you. In order to open your account and provide our products and services to you, we will need to obtain personal information from you in accordance with the notice set out directly below:
Privacy Collection Notice
What information do we collect and from who?
Purpose of collection
In general, we collect, hold, use and disclose personal information so we can: • meet our legal obligations (including identifying, monitoring and preventing fraudulent activity); • identify our customers, potential customers and their representatives; • provide our products and services or other benefits to you; • communicate with you; • inform you of any initiatives we think may be of interest to you; • inform you about our products and services; • provide you with information about offers or other benefits that may become available; • carry out account management and billing; • carry out our administrative, quality assurance and complaint handling activities; • develop and implement initiatives to improve our products and services (including for the purpose of personalising your user experience); • contact you to enable us to manage your account and fulfil our obligations to you; • for marketing purposes, for tailoring our content and communications with you based on your profile via email, SMS, other electronic means or otherwise, and/or to track and analyse your preferences for the purposes of consumer insights and personalised marketing; • for other secondary purposes. How is your information processed to provide lifestyle recommendations? The logic behind the questionnaire is that by answering questions about your lifestyle & health habits, we can understand which specific areas of your health you wish to focus on (your 'goals'), and the corresponding nutrients you may be lacking. This allows us to provide a personalised recommendation to you, based on the answers you have given us. To that end, we use a range of information regarding your lifestyle including age, diet, health goals, allergens, exercise habits and more. These are used to identify a personalised vitamin recommendation for you, and they are provided to us by you by taking the questionnaire. You are given health goals, depending on your questionnaire answers. You can receive any permutation of goals depending on your answers in the questionnaire.
Consequences if information is not collected?
If we are not provided with all of the personal information we request, we may not be able to supply our products and services to you, and you may not be able to participate in future offers of goods or services which we supply.
Who we usually disclose information to?
We usually disclose the personal information we collect to our related entities, service providers and contractors that help us supply our products and services to you which may include any of the following: • VITL; • Nexus Australasia Pty Ltd; • third party cloud and other data storage, processor, data analytics, search engine service providers or other service providers (e.g. Facebook, Stripe Inc., Amazon Commercial Services Pty Ltd, Customer IO, Peaberry Software Inc. and Google LLC etc.); • our group companies and related entities (including those located overseas); and • any other subcontractors used to provide you the services (our subcontractors may also use their own subcontractors to assist in providing the services). We may also disclose the personal information we collect to any of our other information technology providers, providers of marketing and promotional services, professional advisers such as legal practitioners and accountants, debt collectors and insurers. Except as indicated above, we will not disclose your personal information to a third party unless: • you have consented to the disclosure; • the third party is our service provider or contractor, in which case, we will require them to use and disclose the personal information only for the purpose for which it was provided to them; • the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business; or • the disclosure is permitted, required or authorised by or under law.
Access, correction and complaints
Legal basis for processing information
To the extent that the GDPR applies, our legitimate interest(s) in processing your information are those purposes specified above. Our legal basis for processing your information is any one or more of the following (as the specific circumstances dictate): (a) consent; (b) performance of a contract (including our provision of products or services to you); and/or (c) for the legitimate purposes specified in this notice.
To the extent that the GDPR applies, we will only store data for as long as is reasonably necessary to provide our products and services to you and to comply with any applicable laws, regulations or Sanofi document retention policies. For more information please contact our Privacy Officer (details below).
Who to contact?
If you have any queries about how we collect, store, use and disclose personal information, you can contact our Privacy Officer by email at firstname.lastname@example.org or our Global Data Privacy Officer at: Global Privacy Office https://www.sanofi.com/en/our-responsibility/sanofi-global-privacy-policy/contact Sanofi Aventis Groupe - Corporate Law 54-56 rue la Boétie 75008 Paris